Online Shop
Terms & Conditions

Order Processing‍
  • Processing Times: Orders are processed within 1-3 business days. You will receive an email confirmation with tracking details once your order has shipped.
  • Shipping Options: We offer standard shipping options within Australia. Shipping fees are calculated at checkout.
  • International Shipping: Currently, we only ship within Australia. 

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The Commons Returns Policy - Items Purchased Online

ELIGIBILITY FOR RETURNS‍

  • Items must be returned within 30 days of purchase.
  • Products must be in their original condition, unused, and with original packaging.
  • Proof of purchase (such as a receipt or order confirmation) is required for all returns.

RETURN PROCESS

  • To initiate a return, contact our support team at marketing@thecommons.com.au with your order number and the item(s) you wish to return. Our team will provide you with a return authorisation and instructions.
  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service, as we cannot guarantee we’ll receive your returned item.

REFUNDS

  • Once your return is received and inspected, we’ll notify you of the status of your refund.
  • Refunds are processed to the original payment method within 7-10 business days of return approval.
  • For any issues with refunds, please contact us at marketing@thecommons.com.au

EXCHANGES

  • At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please reach out to us within 7 days of receiving your order. We’ll work with you to find a solution, whether that's a replacement or a full refund, depending on availability.

CONTACT US

For further questions or support, please contact us at marketing@thecommons.com.au.

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The Commons Returns Policy - Items Purchased In Store

At The Commons, we want you to be happy with your in-store purchases. Please read our returns policy for items bought in-store below.

ELIGIBILITY FOR RETURNS

  • Items can be returned within 30 days of the purchase date.
  • All returned items must be in their original condition, unused, and with their original packaging.
  • A valid proof of purchase, such as a receipt, is required for all in-store returns.

RETURN PROCESS

  • To initiate a return, please visit any of The Commons locations with the item and your proof of purchase.
  • Our staff will assist you with your return and review your item to ensure it meets the eligibility requirements.

REFUNDS

  • Approved returns will be refunded to the original payment method.
  • Refunds may take 7-10 business days to process, depending on your financial institution.

EXCHANGES

  • Exchanges can be processed in-store based on product availability.
  • If the item you wish to exchange is unavailable, you may opt for a refund

DAMAGED OR DEFECTIVE ITEMS

  • If you discover an item is damaged or defective, please return it to the store within 7 days of purchase.
  • We’ll work to provide a replacement or a full refund based on availability.