What information do I need to provide to submit a referral?

In order to submit a referral we need some information about you and your client. We will require your client’s company name, full name, email address, phone number, and location of interest. We will also require your full name, company name, agent licence number and contact details. Should your referral be successful, we will require you to generate an invoice including bank details for payment.


Will you contact my client without my knowledge?

The Commons will contact you prior to reaching out to your client to work out a tailored solution. If we don’t hear back from you that day, we will reach out to your client directly. 


Is there a limit to how many clients I can introduce?

There is no limit to how many referrals you can make to The Commons.


What do I get if I introduce my client to The Commons?

If your referral signs a fixed-term membership agreement with The Commons for 6 months or longer, you will receive 15% of the contract value paid upfront.


Do I have to be a registered agent?

Yes, you need to be a registered agent and we will require your agent licence number upon referral.


When will I receive my fee payment?

You will receive your initial fee payment within 60 days of the client paying the membership deposit and signing their membership agreement.


How will I receive my fee payment?

You will need to invoice The Commons for the agreed amount so that we can make the due payment to you.


How will I know if my referral was successful?

You will receive an email notification from The Commons as soon as your client signs a membership agreement.


How do I know where my client is in the sales process?

The Commons will keep you updated on the status of your client throughout the sales process. You can also request an update at any time by emailing hello@thecommons.com.au


Which membership plans qualify for a fee?

The Commons will make payments for successful referrals that sign a fixed term agreement for a minimum of 6 months. The referral fees do not apply to existing members of The Commons.


How does The Commons enquiry process work?

The Commons will contact the agent to determine the best way to approach the client. 

Once this has been agreed, The Commons will reach out to the client to determine specific information such as location preferences, team structure and requirements. A tour of the space will then be scheduled with the potential member to showcase amenities and inclusions in the membership.

If an agent chooses to not give permission to The Commons to contact the client, all communications about specific requirements and tours will be directed to the agent. Please note that this may slow the enquiry and sales process.


Can I give the tour myself?

In order to maintain the consistency of our brand representation, our Community Team takes all tours with potential members. Agents are always welcome to attend the tour.


How can I learn more about The Commons so I can sell it to my client?

Please visit thecommons.com.au for information about memberships and locations. If you’d like specific marketing material or collateral, email hello@thecommons.com.au



For further information, please contact us at:

The Commons:
1300 848 568

3 Albert Coates Lane
Melbourne VIC 3000